Privacy Policy

1. Overview

hyperreal (the “Service”) complies with applicable privacy laws, including Korea’s Personal Information Protection Act, and publishes this Privacy Policy to explain how we collect, use, and protect personal information.

2. Information We Process

• Account and authentication: identifiers, email, name, and profile image provided through social sign-in such as Google (as permitted by the provider)
• Usage data: access times, features used, generation request and result metadata, device and browser details, IP address, and cookies or similar technologies
• Payment-related data: payment time, product name, amount, status, and transaction identifiers from payment providers (we generally do not store sensitive card numbers ourselves)
• Support data: inquiry content and contact or account details needed to respond
• Inputs you upload, such as reference images or videos, processed to provide the Service

3. Purposes of Processing

• Account registration, sign-in, and identity verification
• Providing and improving image generation, video generation, Motion Copy, and related features
• Processing payments, managing subscriptions and credits, billing, and refunds
• Preventing abuse, securing the Service, and maintaining reliability
• Responding to support requests and delivering notices
• Meeting legal obligations and handling disputes

4. Retention

We delete personal information without undue delay when the purpose of collection and use has been fulfilled, except where applicable law requires longer retention. Examples include:

• Records related to contracts or withdrawal of offers: 5 years
• Records related to payment and supply of goods or services: 5 years
• Records related to consumer complaints or dispute resolution: 3 years
• Access logs and similar communications data: for the period required by law

5. Sharing with Third Parties

We do not provide personal information to third parties without your consent, except where required by law, where you have consented in advance, or where otherwise permitted to the extent necessary to provide the Service.

6. Processors and Service Providers

We may engage processors for authentication, payments, cloud infrastructure, analytics, and customer support. We take steps to require appropriate safeguards and will update this Policy or Service notices when outsourcing arrangements change in a material way.

7. International Transfers

Personal information or uploaded content may be processed on servers outside your country in connection with cloud hosting or AI model providers. Where required, we apply applicable safeguards and disclose relevant details such as categories of data, destinations, timing, methods, and purposes.

8. Your Rights

You may request access, correction, deletion, suspension of processing, or withdrawal of consent. If you request account deletion, we delete personal information except where retention is required by law. You may exercise these rights through our support channels.

9. Cookies and Similar Technologies

We may use cookies or similar technologies to keep you signed in, remember preferences, measure usage, and improve the Service. You can refuse cookies in your browser settings, but some features may not work properly.

10. Security Measures

• Access controls and protection of authentication credentials
• Technical safeguards such as encryption in transit where appropriate
• Retention of access logs and efforts to prevent tampering
• Data minimization and internal management practices

11. Privacy Contact

For privacy questions, complaints, or remediation requests, contact us through the in-product support channels. We will review and respond promptly.

12. Changes to This Policy

This Privacy Policy may be updated to reflect legal or Service changes. Updates will be posted in the Service, and material changes will be announced before they take effect.