Refund Policy

1. Purpose

This Refund Policy explains cancellation, withdrawal, and refund rules for Paid Plans, credit packs, and other digital or online service purchases on hyperreal (the “Service”).

2. Scope

This Policy applies to paid subscriptions, promotional-period purchases, and credit packs described on the Pricing page. Separate policies of payment processors or app stores may also apply.

3. Nature of Digital Products

Paid products offered by the Service may constitute digital content or online services. Once service is provided immediately upon your order or credits are delivered to your account, withdrawal rights may be limited under applicable consumer protection laws.

4. Subscription Refunds

• Cancel a recurring plan before the next renewal date to stop future charges.
• Partial refunds are generally not available for a billing period once credits or generation features have been used.
• If you have not used the Service at all, request a full refund within 7 days of purchase where withdrawal is permitted by law.
• The same principles apply to promotional period purchases such as 3-month plans: refunds are generally limited after generation or credit use has begun.

5. Credit Pack Refunds

• Credit packs are digital entitlements delivered to your account at purchase.
• Refunds are not available once any portion of the purchased credits has been used.
• Unused credit packs may be eligible for a full refund within 7 days of purchase where permitted by law.
• Bonus credits granted as promotions are not eligible for cash refunds.

6. Exceptions

We may consider a refund or substitute remedy in reasonable cases, including:

• A material Service outage that prevented use of paid features for a sustained period
• Confirmed duplicate charges for the same purchase
• An incorrect amount charged due to a Service-side error

7. How to Request a Refund

1. Submit the account used for payment, payment date, order or receipt details, and reason through our support channels.
2. We typically review and respond within 7 business days after receipt.
3. Approved refunds are issued to the original payment method and may take additional time to appear depending on the card issuer or payment provider.

8. Non-Refundable Cases

• Purchases tied to Terms violations, fraud, or abuse
• Requests after credits have been consumed or generations have completed
• Free allowances, event rewards, and bonus credits

9. Policy Changes

This Refund Policy may be updated to reflect legal or Service changes. Material updates will be announced in the Service before they take effect.