Refund Policy

1. Scope

This Policy applies to subscriptions and one-time credit packs sold by hyperreal., ASKITMORE Inc.. It supplements the Terms of Service. If mandatory consumer law gives you a more favorable cancellation, refund, or remedy, that law controls.

2. Before You Purchase

• Monthly subscriptions renew monthly; 3-month subscriptions renew every three months until canceled.
• Credit packs are one-time purchases. Prices are in U.S. dollars and taxes may be added.
• Paid access and credits are supplied to your account immediately after successful payment.
• At checkout, you request immediate performance and acknowledge that the right to withdraw may be limited after you use paid access or credits, to the extent permitted by law.

3. Subscription Cancellation

Cancel through Manage billing before the renewal date to stop the next charge. You retain paid access through the end of the current term unless a refund ends that access earlier. Cancellation alone does not refund the current term. We do not provide prorated refunds for a partly used term unless required by law or expressly approved under Section 6.

4. Withdrawal and Refund Eligibility

• Unused purchase: Request withdrawal within 7 days after receiving the contract information or the Service, whichever is later. An entirely unused subscription or credit pack is eligible for a full refund where the right of withdrawal applies.
• After use begins: Once paid credits are used or a paid generation or feature begins, withdrawal may be restricted for the portion already supplied or consumed. Any unused divisible portion will be refunded where mandatory law requires it.
• Defective or misdescribed Service: You may request the remedy available under applicable law, including within 3 months after supply or within 30 days after discovering the issue where Korean consumer law applies.
• Renewal charge: If you canceled before renewal but were charged, or a legally required renewal notice or consent was missing, contact us for review and the remedy required by law.

Free credits, promotional bonus credits, and rewards have no cash value and are not independently refundable.

5. Generation Failures

When the Service records a generation as failed, reserved credits are automatically restored. A completed result is not defective only because it is subjective, unexpected, or does not match your creative preference. If a completed file is technically unusable or materially different from the purchased specification, send the generation ID so we can rerun it, restore credits, or provide another remedy as appropriate.

6. Service Errors and Other Exceptions

We will correct or refund, as appropriate, a confirmed duplicate or incorrect charge. We may also provide a fair credit, extension, or refund for a material outage that prevented meaningful use for a sustained period. Nothing in this section limits statutory remedies.

7. How to Request

1. Email help@askitmore.com from the account email and include the purchase date, product, receipt or transaction identifier, and reason for the request.
2. Do not send a full card number, security code, password, or government ID unless we specifically require a lawful verification method.
3. We may ask for information reasonably necessary to locate the payment or assess use and defects.

8. Refund Processing and Credit Reversal

When withdrawal or a refund is approved, we initiate the refund to the original payment method within 3 business days, unless a shorter period is required. Your bank or card network may need additional time to post it. Credits, access, and promotional benefits tied to the refunded payment are removed in proportion to the refund. If those credits were already spent, the credit balance may become negative and paid generation may be paused until the balance is restored. This does not apply where doing so would defeat a mandatory consumer remedy.

9. Contact